T&C, Handling & Shipping

TERMS & CONDITIONS

Please read through all the details of the piece before purchase as there is no refund offered if you change your mind.

If your piece has arrived with damage, please get in contact with me within 24 hours to discuss mending or replacement options - your item will need to be returned in similar protective packaging within 14 days. 

HANDLING & SHIPPING

MACRAME: Each piece is wrapped tightly ready for postage. Please hang on arrival - cotton/ropes may have a slight wave/kink in it after being packaged firmly for delivery. Gently straighten out the body and fringes with fingers - some of the fringing may need a very gentle brush with a fine tooth comb.

Shipping is currently only in Australia, however please contact me direct for a personalised quote if from OS. 

I aim to have your piece packaged and shipped within 3 days of payment being finalised - posted with Australia Post or a courier. 

In the comments section when purchasing - Please note 'Authority to Leave' if you approve of your piece being left at your doorway. 

A tracking number will be provided to you via email once it has been posted.

OVERSEAS SHIPPING

If purchasing internationally, buyers are responsible for all custom & import taxes applicable. Please be sure to check these before you purchase. MBMJ takes no responsibility for any additional costs incurred. 

Please also check before placing an order that importation of items of wood/branches are not prohibited or restricted in your country of residence. MBMJ will not be held responsible or issue a refund in the event of your purchase being confiscated.